Treats n Tails Refunds and Returns Policy
At Treats n Tails, we want your furry friend to experience the utmost joy with our delectable treats and culinary creations.
However, we understand that there may be instances where you need to return or cancel an order. This policy outlines our procedures for refunds and returns to ensure a smooth and hassle-free experience.
1. Cancellations
We accept order cancellations up to 12 hours before the scheduled delivery time. To cancel an order, simply contact us at contact@treatsntails.shop or call us at +91-6376-947-156 during our business hours. Please provide your order number and the reason for cancellation.
2. Returns
We accept returns of unopened and unused Products within 7 days of delivery. To initiate a return, please contact us at contact@treatsntails.shop or call us at +91-6376-947-156 during our business hours. Provide your order number, the reason for return, and the condition of the Products.
3. Refund Policy
Upon receiving your returned Products, we will inspect them to ensure they are in the original packaging and unused condition. If the Products meet these criteria, we will issue a full refund to your original payment method within 5 business days.
4. Exceptions
Please note that we cannot accept returns for Products that have been opened, used, or damaged. Additionally, we reserve the right to refuse returns if the Products are not returned in their original packaging or if the return request is made beyond the 7-day return window.
5. Shipping Costs for Returns
You will be responsible for the shipping costs associated with returning Products. We recommend using a trackable shipping method to ensure the safe return of your Products.
6. Contact Us
If you have any questions or concerns regarding our Refunds and Returns Policy, please feel free to contact us at contact@treatsntails.shop or call us at +91-6376-947-156 during our business hours. We’re always happy to assist you.